Jen was lovely and made me feel comfortable and the salon was very clean. My skin felt very smooth afterwards and I got the results I wanted. However, it only lasted for max 25 minutes when it was sold as a 45 minute appointment. This was really disappointing, my service time was also changed (this was fine for me), but the second confirmation email showed 30 minutes rather than the 45 minutes in the original email, and shown on Treatwell. Although I got the treatment 50% off for booking last minute I still expected a full service.