I booked an appointment for 1pm, which is obviously the busiest time as it is during everyone's lunchbreak but also as a client I would expect to be seen on time as I need to get back to the office. I was seen 15mins late, but I had read reviews that this often happened so I took some work with me. The wax was good (quite painful), quick and good value and the staff were really friendly. You get what you pay for essentially.