I was very disappointed. Despite an appointment time that was changed once already the venue, I waited 20 minutes before my pedicure began. Nobody apologised or even pretended to care! I was given 1 out of 3 pedicure chairs that were kept so close together it was a hassle to climb on or off. The chair I was given did not have massage jets that worked - again no apology offered. Was not offered a glass of water let alone anything else which seems to be standard in the smallest of venues I have been to before. Twice the lady who did my pedicure hurt me a lot while cleaning/filing my nails. Being a very busy salon, the chairs are next to the entrance so chaotic and not at all a relaxing experience at all! Considering it was more expensive than other places, and the total lack of customer service, I will definitely not be going back and would warn anyone else off it at least if getting ones nails done!