I came in for Natural/light Ashy brown balayage.... I know it is difficult to achieve this with natural (warm) brown hair. Anu was patient, very friendly, and cared about the final outcome. I paid for toner, but since the bleach was in for different lengths of time, the toner took to some parts more than others. The original result came out brassy and was not what I was hoping for, but she was happy to fix it the next day free of charge
There was an unhappy client when I walked in so the vibe wasn't quite what I was expecting. The staff member that dealt with me was lovely and accommodating however another member of staff I felt was quite unprofessional when dealing with an upset client. The client repeatedly asked for them to stop what they were doing but they didn't. As another customer sitting there it was unnerving to watch. Not the best atmosphere, especially after the incident where the client left in a huff there was a lot comments from the member of staff. Quite unprofessional