I was a bit confused at the start because there’s not really a reception desk but i suppose you just wait at the table until they call your name up. Anyway my hairdresser Ivan was really great, my hair feels super super soft and it was checked every step along the way. It took a bit longer for me as i had thicker hair so i think it was just under 2 hours w a hair wash? I have no idea what they used on my hair but it smells so good. Everyone was super friendly and I would recommend coming here!!