The waxing was the least painful I have ever had (matching with other clients’ previous reviews). The esthetician was very friendly and attentive. However, the wax was a bit too hot for my skin particularly on the sensitive areas. I told her about it right away. Although she tried to cool it down longer and assured me that it won’t burn my skin, I still found it too hot and burning though. Over all I am very pleased with the result and will definitely come back more regularly.