This is a salon where it is unclear who had appointments for what, and when. When my daughter and I arrived, they did not know we had appointments. My daughter was seated next to me but was given a 20 minute leg massage by someone who was clearly not a person who does nails. I did not get a massage at all. In the end, the treatments were ok, but I don't think they'll last. Not keen to return, though the staff were very nice.
I arranged my appointment for Sat 10.30am at the St John's Wood branch. 2 days prior, I received a call asking to move it to another day as the specialist was poorly. I wasn't able to and was then told that I could keep the appointment. Then I received a call back asking to move it to the Fulham branch. When I arrived at Fulham, it had been rescheduled to a later time. A similar thing had happened to my sister the week before so it wasn't a one-off.
Facial was great though.