I was disappointed with my experience. The location was hard to find due to the café change, with no clear communication. I booked and paid for a specific time but was made to wait over 30 minutes despite being told it would be 10 minutes, with no update or apology.
Respecting clients’ time is important. The lack of communication felt unprofessional, and I had to leave due to my busy schedule.
I am requesting a full refund as the service was not delivered as expected.
I'm a first time customer and I thought Cadella friendly and welcoming. The salon has a peaceful atmosphere and I felt completely relaxed during my treatment. Cadella gave me tips on protecting my silk press and its still looking good a week later
Styled by Cadella•Ladies' Hair Conditioning and Scalp Treatments