Rosebery Rooms Reviews
The Kumari Club, 168 Clerkenwell Road London, Clerkenwell, London, EC1R 5DE
Check availability and book onlineReviews are written by customers after their visit.
793 reviews
Awful! They cancelled my booking a matter of hours before the time - twice!! When I called up they didn't seem to know when any of their appointments were, and they were unable to find me a suitable time to rebook. They have recently sold a huge number of voucher deals online and are completely unable to keep up with the demand. I am unimpressed.
I bought three treatments for the price of £29. I had a facial, massage and manicure - it was all just average. The nail polish peeled off very quickly though, so not very good quality. Finding the place was a little tricky as I was expecting it to be on ground level and not underground behind a sign in the middle of the pavement.
Verified review
Very hard to find. No one answers the phone or the message box is full so cannot leave a message, only way to contact them is via email. Once we arrived they had toliets out of use. They used dirty towels. They did not ask any question about your skin, just slapped cream on, which then caused a reaction. English was clearly not their first language so they didn't speak to you about anything, you had to assume what room you had to go in to, where to sit, lay, never asked whether the pressure was ok for the massage. The pedicure was the worst not only did they decide to do this in the reception area, they had broken the skin around my toes and hacked away half my toe nail, very painful. We was there for over two hours and not once offered a drink of water. Will never use again!!!!!
Fantastic location, really handy and easy to get to. Fitted me in for an appointment at quite short notice with no fuss. Lovely pleasant therapists who didn't waste time. The threading was brilliant -- very fast, thorough and virtually painless. Manicure and Pedicure both quick and fine. Great introductory deal and will definitely be going back for other treatments in future.
Verified review
I had my eyelashes tinted and the dye was left on for so long that a number of my eyelashes have since fallen out and I had to take the pads off myself and find my therapist who was sitting at the desk reading a magazine. I then had my eyebrows threaded and had to point out that they weren't at all equal. After that, I had to remind my therapist that I was having an eyebrow tint too and she started without asking me what colour I wanted. I was really dissatisfied with the entire experience, so much so that I haven't dared use the lipocav voucher.
Verified review
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