It was a very busy Saturday morning, I felt that the welcome could have been more professional as the lady in charge was juggling far too many balls and trying to squeeze in as many people as possible, This led to a mix up with treatments that I had pre-booked and I ended up paying for something extra that I didn't ask for. The outcome was oddly shaped eyebrows that were tinted okay but more tint on my eyelids than eyelashes. The whole experience felt like a fast spa experience and not relaxing!