Hayley was lovely. However the way the BIAB was applied was slightly odd and I have been having this treatment done regularly with another salon for over a year. I was charged an extra £20 on top of what I already paid for removal of the Biab I had as it was completely coming off when being filed so an infill couldn’t be done. I was surprised I was charged so highly for the take off. The instruments did not seem sterile and the ambiance was really lacking.
Although advised at the start, a disappointing experience for the two of us who went for the head spa. Rather than both of us having the full experience, one had to go upstairs to the salon for a hair wash and treatment and sit for 30 mins - no drink offered no come back to see if ok. Then that person went downstairs and we swapped - so was disjointed and facial was missed for both of us. 2nd person wasn’t asked about oils and fragrance. Overall not what was as advertised or expected.