ROOP hair & Aesthetic Clinic - Beauty Salon Reviews

8 Tolworth Broadway, Surbiton, KT6 7HL

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Reviews are written by customers after their visit.

3.9
32 reviews

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Written by our customers, so you know what to expect at each and every venue.
Dealt wonderfully with my two children. Will be back, thank you!
I turned up to the appointment they tried to tell me it was for next Saturday despite showing them my booking. They then had me to speak to a random man on the phone who continued the gaslighting that the appointment was next Saturday even tho I could clearly see it was not and I was the one who booked it. He then said ‘I can’t come’ and ‘even if I could I don’t have the product’ - no apology just tried to make out I had made the mistake. Noticed while there very unclean too.
I loved how my therapist checked the temperature of the wax was ok at each application.
Roop=one stop shop for hair, eyebrow threading (& presumably other treatments). My experience for wash & cut was quite disappointing. No music playing. White walls with no pictures/ambience. Wash was rough & hurt at times. Stylist didn't illustrate how much she would chop off. I asked about layers & she agreed. I still don't think there are any. My fringe was cut on the slant &only from the parting to my ear. She offered to dry but finger dried it straight (I have curly hair). Done in 13 mins.
Reached on time. Kanthi handled well. Good experience