Therapist was SOOOOO lovely. And such a friendly lady. Loved her. Wax was great. But salon was in-between moves, so I turned up at the address stated on the email but turned out I had to be walked to older salon. This was my first visit so didn't know. As it was the last day or so in the old salon it was a bit messy boxes all over, there was a fly in the room which was really disturbing. But I came out with a smile on my face and a great wax! So nothing to complain about.