I arrived on time for a 25 minute appointment to remove gel . I was left in the middle with an inexperienced member of staff who was so harsh , my nails hurt. I had to ask her to stop . I cut my nails myself . I filed them myself and then waited for my therapist to come back after finishing another client who had come in after me to tidy my cuticles. I left the salon nearly an hour later and then received a £60 parking charge notice for parking too long. Overall a very unenjoyable experience!