Friendly staff, but my haircut is MUCH shorter than I asked for and is not really the style I wanted. Also- when I arrived home I changed my clothing and discovered huge clumps of the hair she'd cut off down the back of my jeans and top! (I was wearing a cape so not quite sure how she managed this...) I only visited this salon because it was a reduced rate last minute deal and I had a £5 TW voucher- it's DEFINITELY not worth the full price they charge and if I'd paid that amount I would be even more disappointed than I am.