Facial was lovely but the hot tub wasn’t working and wasn’t told found out when got to pool area no drink offer don’t get one at all and it part of deal hockey team in pool at time so couldn’t use the pool for a bit wash out hair to find out when going to use them hair dryer where broke so had wet hair spoke to reception told use to contact Wowcher told use to contact riverside to just say sorry about that
The whole experience from start to finish was amazing! Greeted at the door with a smile and felt welcomed straight away. Treatment was outstanding and would highly recommend and will book again!
The treatment and staff were really good but my daughter and I who both had treatments were bitterly disappointed that the jacuzzi was not in use and on speaking to other guests hasn’t been working for few months now . I feel we should have been informed of this prior to visiting as was one of the reasons I booked the deal . Cleanliness in ladies changing room wasn’t great with no paper towels and dirty toilet .