Marilena is great at what she does. I got a shellac mani and pedi for a summer holiday and it looked great and held up really well. Had to wait a bit at the start but after that - wonderful service and really good value.
The best waxing I have ever had! The therapist was really friendly and very precise. The hot wax is perfect if your skin is sensitive, in fact after the treatment my skin looks great. Definitely I will come back!
It's hard to know where to begin with all the problems this place has. First of all things have improved but it's still nowhere near good enough. The place has been redecorated which is a vast improvement but it is completely disorganised, lacking customer service, basic hygiene. The booking system is much better than it was a year ago when you would make an appointment turn up and they claimed to know nothing about it (yes this happened to my 68 yr old mother) now they email you. The staff are at times friendly but often won't do basics like try to resolve problems - not sure about something? rather than use initiative let's just ask customer to sit and wait for 30 mins until Riddhi can come out. Waxing? Won't wash my hands before or afterwards, leave huge patches, don't pluck strays, leave wax on skin, don't wipe down equipment or bed between usage. Pretty sure it's one towel for every customer too. Never been to an appointment which started less than 30 mins behind. Now they're charging 50p to use a card. Imagine as I said, things have improved and that's why I kept going and the cheap prices. Also the former manicurist gave excellent mani/pedis. This could be a decent place but there is so much to improve on - improve timekeeping, hygiene processes, teach staff to be friendlier and more customer focussed rather than worrying about getting permission from Riddhi to take any decision or action. I'm afraid the end of the line for my custom has come and the cheap prices are not enough to reluctantly persuade me any more.