Arrived 10 mins early to 5pm app but wasnt seen until 5.15pm. Booked 1hr but it was only 45 mins long. When I queried this afterwards, was told that is buffer time. This wasnt made clear at any point and feels unfair as this facial cost £144! Therapist was friendly but rushed the facial so it wasnt relaxing. I had to keep asking questions as she didnt explain the technical procedure despite knowing I hadnt had it before. Turns out they closed at 6pm which explains the rush! Really disappointed.