Treatwell
The simple way to book beauty anywhere.
Download our free Treatwell app.
Logging you in, please wait...
You are logged in
Log in to your account

Venue rating

4.2

92 reviews

  • Ambience
  • Cleanliness
  • Staff
  • Value

Venue has no reviews yet

Be the first to write a review
Book now
Please select the service you’d like to book.
Beauty Resident London at Hair Design Clinic        HDC
Beauty Resident London at Hair Design Clinic HDC
7 Queens Parade,
Hendon, London, NW4 3AP
United Kingdom

Salon

Beauty Resident London at Hair Design Clinic HDC
7 Queens Parade,
Hendon, London, NW4 3AP
United Kingdom

Opening hours

Mon Closed
Tue - Wed 9:30 am - 5:30 pm
Thur 9:30 am - 7:00 pm
Fri 9:30 am - 5:30 pm
Sat 9:30 am - 4:30 pm
Sun Closed
  • Accepts online bookings

    Online bookings let you pick date/time for your visit.

  • Accepts eVouchers

    If you purchase an eVoucher you will need to book with the venue directly.

Venue type: Salon in Hendon

Beauty Resident London at Hair Design Clinic HDC part of Beauty Resident

I'd like to welcome you on the Residential Beauty.

If you already had a treatment with me hope you enjoy it and I wish to let you know you're always welcomed back.

If you're planning to visit the salon or to book a treatment I would like to ensure you you're going to be taken care of.

I'm treating all my customers with respect and understanding and I'm expecting the same from their behalf.

Any kind of rudeness, any inappropriate behavior, any racial or sexual discrimination, any shouting or aggressive approaching won't be tolerated.

Residential Beauty reserves the right to select the own clientele and to refuse service to anyone for any or no reason whatsoever.

See more

Services

A few seconds ago

Comments

Reviews (written by customers after their visit)

4.2

Chain rating

Based on 92 reviews

5 stars 51
4 stars 29
3 stars 5
2 stars 2
1 star 5
  • Ambience
  • Cleanliness
  • Staff
  • Value
  • Body
  • Backcials (1)
  • Body Exfoliation Treatments (22)
  • Body Treatments (15)
  • Body Wraps (22)
  • Cellulite Treatments (13)
  • Cryolipolysis (5)
  • Cryotherapy (1)
  • Heat Treatments (13)
  • Infrared Therapy (1)
  • Weight Loss Treatments (3)
  • Face
  • Acne Treatments (3)
  • Beauty Treatments (5)
  • Facial Reflexology (1)
  • Facials (27)
  • Honey Facial (1)
  • Microcurrent Face & Body Treatments (1)
  • Microdermabrasion (8)
  • Fitness
  • Body Conditioning (1)
  • Body Sculpting (1)
  • Hair removal
  • Waxing (1)
  • Massage
  • Aromatherapy Massage (3)
  • Deep Tissue Massage (2)
  • Face Massage (7)
  • Lymphatic Drainage (2)
  • Lymphatic Drainage Massage (4)
  • Swedish Massage (2)
  • Therapeutic Massage (4)
  • Medical & Dental
  • Skin Tightening (3)
Show more
Have you been here? Write a review
Posted 2 months ago
They were really rude to me. I booked my appointment and she called me saying she was busy for the whole week although she did not write this on her calendar. She got back to me by text and was not helpful at all with my refund as if that was not her problem, she said I should cancel the treatment and I risked losing 50 pounds. I booked with her again and she said she was busy, again, but she did not write that on her calendar, and when I called her she was rude to me AGAIN and when I said I risked losing my money due to her cancellation policy she said she did not know what to do about that. So unprofessional and disorganised. I think people book through this site because it is a lot quicker as well whereas she made me waste so much time.

Comment | Report as inappropriate

Be the first to comment on this review

Cancel
Verified review Visited October 2015
Posted 7 months ago
Cristina was waiting for me.She is excellent therapist. Took care of my concerns well.Whole treatment,told what was applied and did enquire if i had any discomfort too!! Her shoulder massage was awesome.

Comment | Report as inappropriate

Be the first to comment on this review

Cancel
Verified review Visited April 2015
Posted 1 year ago
Had the body massage/exfoliation/wrap/facial package. Very relaxing and great treatment! Venue is small but clean and friendly staff . Worth having the package!

Comment | Report as inappropriate

Be the first to comment on this review

Cancel
Verified review Visited April 2015
Posted 1 year ago
The staff was really good I had my microdermabrasion done with Cristina she was lovely person and give me really good message.She explained the procedure quite well. Will definitely recommend the salon to everyone. It's really a good value for money. :)The lady was very lovely and gave great advice...I am so pleased i booked this, it was a great experience I came out feeling brand new. Thanks lady I will be booking again, I have already told a few friends x

Comment | Report as inappropriate

Be the first to comment on this review

Cancel
Verified review Visited April 2015
Posted 1 year ago
I had a Detox Massage 1 hour and have awarded it 5 stars.

Comment

Be the first to comment on this review

Cancel
Verified review Visited March 2015
Posted 1 year ago
I had a Cryogenic Lipolysis, Body Sculpting, Inch Loss Body Treatment, Two Areas and have awarded it 5 stars.

Comment

Be the first to comment on this review

Cancel
Verified review Visited January 2015
Posted 1 year ago
I had a Cryogenic Lipolysis, Fat Freezin, Inch Loss, One Area £89 and have awarded it 4 stars.

Comment

Be the first to comment on this review

Cancel
Verified review Visited November 2014
Posted 1 year ago
Had body exfoliation, massage, heat wrap and facial. First time having a massage so was a bit nervous but Cristina made me feel comfortable and relaxed. Excellent value and got rid of some horrid knots in my back. Would definitely come again.

Comment | Report as inappropriate

Be the first to comment on this review

Cancel
Verified review Visited October 2014
Posted 1 year ago
The lady doing cryogenic lipolysis was very kind and polite. She explained the procedure quite well. Will definitely recommend the salon to everyone. It's really a good value for money. :)

Comment | Report as inappropriate

Be the first to comment on this review

Cancel
Verified review Visited October 2014
Posted 1 year ago
The lady was very lovely and gave great advice...I am so pleased i booked this, it was a great experience I came out feeling brand new. Thanks lady I will be booking again, I have already told a few friends x

Comment | Report as inappropriate

Be the first to comment on this review

Cancel
Verified review Visited September 2014
Posted 1 year ago
Convenient location, with a 2 minutes walk of Hendon Central Underground station. I was early and was directed over to a seating area. I was taken downstairs to a room for my treatment. The room was warm, but this suited me as my top was lifted up around my body whilst my 'muffin tops' were being frozen away! Interesting treatment, not painful, but uncomfortable for the first few minutes before the area numbs, there are also a couple of uncomfortable minutes where the area is then heated. This was explained to me though so I was fully prepared. Christina was chatty and friendly, and came back into the room on several occasions to check up on me. It's too soon to say if the treatment has worked, but overall, I had a pleasant experience and would recommend it.

Comment | Report as inappropriate

Be the first to comment on this review

Cancel
Verified review Visited July 2014
Posted 1 year ago
The worse experience I have ever had, avoid at all costs.

I tried to make an appointment, but no one got back to me, so I went there, the lady in charge, was very rude and talked to me like I was a dog and told me to “sit”. Which I found rather insulting, all I wanted to do was to make an appointment, I did not need to sit! I made an appointment for Sep, in August I got a call “where am I?”, I told the lady I did not have an appointment until September, then the day came of my appointment and I got a phone call telling me it was cancelled as the therapist was sick. I tried to reschedule the appointment and was told they were fully booked for the next few weekends. Then I tried to make another appointment by text and phone for a later date and the lady told me she was on holiday and would get back to me, upon her return. Weeks passed never heard anything, I kept texting and phoning and no luck to get another appointment.

Don’t waste your time with this place, don’t give them your business, go somewhere else instead.

Comment | Report as inappropriate

Be the first to comment on this review

Cancel

Comments

1 year ago
Hello Janine or Janeebie
Why post as anonymous ?
I wish all my best. Hope you'll find a good beautician who's going to be able to raise at your expectation. And I hope and wish you she/ he is going too be happy to have you as customer.

Report as inappropriate

2 months ago
I know she did the exact same thing with me and when I called her to sort my appointment she was so rude to me.

Report as inappropriate

Verified review Visited September 2014
Posted 1 year ago
Wonderful! Really relaxing. I arrived late due to bus problems but the treatment was in no way rushed and by the end I felt amazing. Would highly recommend :-)

Comment | Report as inappropriate

Be the first to comment on this review

Cancel
Verified review Visited September 2014
Posted 1 year ago
I had Deluxe Steaming Facial with Face, Neck and Shoulder Massage. Even though I had to wait a bit, but it was definitely worth it!

Comment | Report as inappropriate

Be the first to comment on this review

Cancel
Verified review Visited September 2014
Posted 1 year ago
Amazing therapist,who knew exactly what she was doing! I had an upper arm tone treatment and also bought one for my sister as a birthday present and we were both really impressed by the results and how professional Christina was!

Location was easy to find although a bit of a distance from where we live but that won't stop me from going back to try further treatments!

Comment | Report as inappropriate

Be the first to comment on this review

Cancel
Verified review Visited September 2014
Posted 1 year ago
Great therapist,very knowledgable.
Place was easy to find and treatment worked wonders! Will definetly be going back again for further treatments.

Comment | Report as inappropriate

Be the first to comment on this review

Cancel
Verified review Visited September 2014
Posted 1 year ago
I am really sorry to have to write this but I have essentially been robbed of £50 by Christina at Beauty Resident London at Hair Design clinic HDC. In the first instance Christina text me to cancel 3 hours before my appointment due to a family issue. I was sympathetic and decided to move my treatment to another date. Unfortunately I was unwell the day before the treatment and let her know. However it seems to be ok for her to let down her customers but is not at all flexible when it is the other way round. At this point she sent me very rude and unprofessional messages. Still I thought the situation would be redeemed when she agreed to my refund me since no facial had had actually been performed but told me that it was up to Wahanda to issue this for me. After being in touch with Wahanda they said that in fact it was up to Christina who seemed at that point unwilling to offer me the refund. I have never been in this situation before and am very sorry to bad mouth a business however I feel you cannot treat customers like this and Wahanda have not been strong enough with her despite me explaining the situation to them. I am £50 short, with no facial and very low regard for this salon. Good luck to her next customers.

Comment | Report as inappropriate

Be the first to comment on this review

Cancel

Comments

1 year ago
Hello Avital
Yes, I had to cancel your appointment on the day as I would have not been able to do it properly. Then because I was away and you said you need to have the facial in that week I even find a beautician to replace me. I texted you about and I agree with the other beautician that I'm going to pay the difference as she is charging more. You said no, you preferred to wait for me. It's so unfair to say it seems to be ok for me to let down my customers.
In the morning you decide to cancel as you didn't feel well and you were saying, if I canceled you, you can cancel me too.

Dear customers:
A treatment includes not only the beautician's time, but includes the cost of the room as most of us are renting rooms, the cost of the products we are using and the average amount we charge per hour. We ask for a cancellation notice long enough to be able to book someone else in that slot.

It might happen I have to cancel customers in same day but it's just because I'm not feeling able to do the treatment as I'm expecting to do it. I work for myself, I first goal is to please the customer. Not to take the money from a voucher and to never see her again.
But when as customer, you cancel in the same day, there's no time to book someone else. It's not only that it brings no profit in, but it's coming with a loss.
With any voucher there's a cancellation policy and a cancellation fee.
Please read the terms and conditions before buying.

Dear Avital, I'm sorry you feel ripped off/ robbed off. As I mentioned, my intention is not to rip people off.
As you're buying the voucher from Wahanda and you contacted them regarding the issue, it's them that they decided not to be refunded as you didn't respect the 48 hours cancellation policy.
I am really sorry for the trouble and for disappointing you.

Report as inappropriate

2 months ago
She was so rude to me to, she cancelled the treatment through a text the day before and her cancellation policy said I could not get a refund because it was only a day before my appointment. When I tried to explain that to her she said she did not know what to do about that as if it was not her problem. Really unprofessional

Report as inappropriate

2 months ago
48 hours cancellation policy is valid if she cancels the treatment not you. You are clearly really unprofessional because, as you did with me, you are acting as if the fact that your clients are losing money just because you are disorganised is not your problem.

Report as inappropriate

Verified review Visited September 2014
Posted 1 year ago
I had a Cryolipolysis, Body Sculpting, Inch Loss Body Treatment, Two Areas and have awarded it 4 stars.

Comment

Be the first to comment on this review

Cancel
Verified review Visited August 2014
Posted 1 year ago
Location of the clinic was good - quite central and easy to get to. Felt a little bit like in a sausage factory though as the treatment was a little bit hurried. But I guess it's because the lady is too popular!

Comment | Report as inappropriate

Be the first to comment on this review

Cancel

Comments

1 year ago
Hello Mavyreen
I'm sorry you felt like the treatment was hurried but as it say on your voucher you had 1 hour treatment. That has noting to do with how popular I am. I find it quite unfair to give it 2 stars when you did had one hour treatment. Not shorter.
The Body Dry Brush, Body Mask, Body Wrap, Hydro Facial and Neck and Shoulders Massage is 1 Hour treatment and is stated very clear on the menu list. Hence the price.

Report as inappropriate

Verified review Visited February 2014
Posted 1 year ago
Great massage - firm & relieved all my tensions. Will definitely be returning for another massage soon! Highly recommended. Thanks again!

Comment | Report as inappropriate

Be the first to comment on this review

Cancel
Show earlier reviews