I waited around 30 minutes for my appointment, which i didn't mind since they said some staff had called in sick. The young receptionist was fab - friendly and welcoming and did a great wash. I found the rest of the service unfriendly, i didn't get the cut i wanted because she thought it wouldn't work, even though i've had it before from that salon and loved it. The cut i ended up with is very uneven, and I have a birthmark on my scalp which she seemed quite disgusted by. Not the best experience