My hair was washed in such a rough and rushed way, my scalp still hurts now. The service felt rushed and Sophie kept looking at her coworker and seeming bothered about having to cut my hair. The end result was okay, but the experience was definetely not worth it. Rest of the staff were nice and friendly, and her colleague was talking to her customer and taking the time to wash her hair. I was not going to complain about it here, until I noticed other similar reviews. Would not return:/