Sadly this was not the experience I had hoped for. I booked a 2 and a 1/2 hours treatment and it lasted 1 hour and 40 minutes. When I queried this I was told I’d only booked 2 hours!!! I was asked me to fill in a form and sign it. I said I was unable to as she had not explained one section to me (it was about the therapist having explained contra indications to me). She could not. I was then asked for phone charging lead as she didnt have one and if I didn't then no music. Massage itself ok.