Waxing experience wasn't what I expected. I been to another salon which will help me to trim my long hair before doing the waxing, as it can help to reduce pain. However, this time when I went to this salon, the therapist just remove it directly and I have great pain. And for the trimming part, you would need to ask for it, othwerise they wont do it (based on my experience) I personally felt that service can be better as the money I paid is not cheap too. What i would say is don't expect much from them (thats what I did) and if you fancy a quick and OK-waxing, then the place is good for you. that would be by first visit but also the last one.