My beef isn't with Lottie or the experience she delivered, It's with my 2nd appointment that I was asked to move from South Bank to Liverpool Street. Yet when I turned up at the appointed time they had no record of me coming and told me to wait a couple of hours for a slot to become available. I had some text communication with someone I understood to be 'the manager', and was offered a free appointment in recompense for poor service. THIS HAS NOT BEEN DELIVERED and my texts now go unanswered.