Overall I was quite disappointed with my recent experience at Rapport, 20 minutes after my appointment was supposed to start, I was still waiting to be seen and nobody had informed me why I was waiting or when I would be seen. I had to ask when I would be seen and then I had my hair washed and eventually cut. I was then informed that a member of staff had not come in to work on that day and this was why they were behind however I feel that I should have been told this when I came in rather than them leaving me waiting. I was happy with the haircut and the blow dry however I would not have been happy to pay full price due to the initial hold up.