When I first arrived for my appointment, (having received my confirmation email), I was told that the salon wasn't open for business yet and that the owner was on holiday. They did offer to get the therapist in, but I would have had to wait at least 15 minutes, plus the wax wasn't warm etc. I agreed to return the next day. The salon is still under construction, with blacked out windows etc, although it looked clean & well equipped inside. The therapist prepared the area well, however she wore latex gloves which stuck to the wax strip, meaning it wasn't removing the hairs effectively. The end result was so poor (she was also going to have to look for some tweezers, as the salon is new & she didn't know where they were), that I left with just one side done! Appalling! Hope it's only teething problems, as the salon looks professional inside.