I had a Swedish massage booked today, but staff entered the room three times during my treatment, leaving the door wide open while I was half-dressed. Equipment was taken out mid-session, with no apology or privacy. I left feeling extremely uncomfortable and disappointed. I’ve raised a formal complaint — no one should be made to feel so exposed in a place that’s supposed to offer peace and professionalism.
I went to electrolysis on my top lip. This was the third time. The girl burnt my lip so badly it’s looking like it’s going to scar - 4 weeks later still have 7 awful red marks. Absolutely heartbreaking as booked this ahead of my wedding. Terrible service, no refund, avoid avoid avoid