Didn't honor appt time. Had me waiting 45 minutes. Gel manicure started chipping after a few days. I went back and they happily removed them all and reapplied all for free and immediately. I think they were just way too busy lunchtime of the Friday before August bank holiday. But this new manicure has also started chipping. It's possible its the colour I have chosen as they were applied by diff technicians. Overall okay experience. As long as they honor appt time in the future I will be back.