I booked my mum a £45 facial for her 60th. An hour later I got repeated calls from the salon where the surly staff told me it was her day off and asked to reschedule. I explained it was a birthday treat and said a refund was fine. She refused. From the moment my poor mum arrived at the grubby place, the receptionist/facialist wouldn't stop complaining that id dragged her in and shed told me she was off etc etc. the facial itself was rushed and sloppy, not relaxing at all and left my mum with really bumpy skin. Will never ever be using this place again. Would also advise not booking through treat well as their books and the rota of the single member of staff clearly aren't synced.
Great massage. Masseuse was able to find and work through my knots without direction. Great advice on stretching and maintenance. Unfortunately I could hear all the street noise and other conversations throughout. Great value overall
I had a 30mins Ozone Sauna. The sauna was ok, the lady looking after me was very nice and she made me feel really comfortable. She checked on me several times as his was my first time having this treatment. So yes, amazing treatment from her side. However, in terms of cleanliness I was disappointed. I felt a little bit uncomfortable as the room with the sauna was very small and not very clean overall. Also, they do not provide single use underwear or slippers. So yes, I don't feel like going back. It doesn't feel it worth the value
The massage was good. Could have been a bit firmer for my taste but I like massages quite firm. They put a warm towel on you at one point which was nice. It was a bit shorter that advertised though (just over 35 min instead of 45).
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Not very professional. I have been greeted by a series of complaints as to why I paid Treatwell. The owner spend a lot of time complaining that he was only getting 40% of the amount I have paid. I wonder if my treatment was also only 40% of what should have been. I do not feel I can trust the person