I was most relaxed in a beautiful setting. The staff upon arrival were very accommodating giving me water and a lounge to wait in which had up to date magazines and no pushy buy these products posters which I have found elsewhere. My therapist Natasha was very professional down to earth and I had a fantastic facial and massage which I am still in dreamland from now. All products were explained and she took time to look at my exact skin-type to what would be more beneficial on the day. I would definitely go back again. Thank you
This was my mums birthday present. In the body massage they don't massage legs and arms. They kept my mum waiting in reception for 1 hour..no one attended to her. Two people on the spa reception promised me on the phone that my mum would be able to use the other facilities at Virgin like the pool and sauna but Virgin staff said no access. I have complained to Qi spa and they said they will call me. Its been 2 days and they haven't called.