The staff are really friendly and the lady who waxed my legs was very chatty. Overall it was a good wax, not too painful. The only room for improvement was that there was quite a lot of wax left on my legs at the end, and I wasn't offered more lotion to remove it myself. Also there were a couple of small patches that were missed. But the lady was really nice, and the salon is nice (the beauty bit is underground!), so it was a pleasant experience.