PROFILE hair & beauty - Kensal Green Reviews
36 College Road, London, NW10 5ER
Check availability and book onlineReviews are written by customers after their visit.
473 reviews
The staff were unwelcoming and frosty with me from the moment I stepped in to the salon. Nobody came to greet me or even smiled at me. I was not offered a glass of water, despite the fact that it was 28 degrees outside and is common curtesy to do so at most salons. Nobody took my bag or suggested a place to hang it so it sat at my feet collecting strands of my hair (and others as the floor was not clean). I paid for a wash, restyle and blowdry (which is supposed to be a 1 hour slot) instead I received 30 minutes of treatment, which at £44 is NOT good value. She was almost rushing. The cut was okay. I was also asked, rather rudely, if I had been cutting my own hair!! Which is rude at the best of times but especially as I have never cut my own hair and have always happily paid for regular cuts. To top it all off I was then chased down the street and grabbed by the shoulders, after leaving the salon, by the owner who asked to see proof that I had prepaid for the appointment! I had to show her my mobile banking statment to prove that I had paid. ONLY visit this salon if you can stomach the very rude, miserable and incompetent staff.
Styled by Test member•Ladies' Haircuts
After several bad experiences over the year I was nervous about getting my hair cut. I decided to give PROFILE a try after seeing it everyday as i work nearby and I was not disappointed.My stylist really took the time to listen to what I wanted and seemed to understand my vision. She was chatty and friendly but didn’t force the conversation as some do. I absolutely love my new style and I’m already excited to go back. Thank you.
Styled by Test member•Ladies' Haircuts
Friendly staff who were thorough with the treatments and I was pleased with the results. Will be using them next time!
PedicureShow all…
I liked the politeness of the staff and very professional. I had my hair done by Trish and was a very lovely haircut.
Styled by Trish•Ladies' Haircuts
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