Asked for a balayage refresh on my already balayaged hair & left with a full head of ginger hair with an inch root. It looked like I had a grown out home box dye. When I asked the stylist what had happened she said “I don’t know” & walked away. That was it. There was no apology & no acknowledgement. I had to argue with the owner who begrudgingly offered to fix it - it’s not fixed, just less patchy. They wanted to charge me full price because I quote “we used a lot of product to do that”.
“I had a really good experience here and I’m very happy with my haircut. The owner was very kind, friendly, and made sure I was happy with everything. The salon had a lovely atmosphere and the service was excellent. I’ll definitely be coming again .