The back, neck and shoulder massage was tailored to my needs by Natasha and I felt very relaxed in the room. I also had an age smart facial which was so thorough, cleansing, relaxing and a total must try for more mature people. It is a 75 minute treatment with Natasha including deep cleansing, steam, extraction, massage and face mask and hand and arm massage. The whole experience is SO good and well worth the money with Dermalogica products.