There was a mix up over my booking. I had booked the Mother's Day Package option 1 but the had me down for option 2 so the Therapist wasn't prepared and the room wasn't ready. I didn't get my full 1 hour 30 mins because of this. I had pre-paid in full but no partial refund was offered or apology. Monika the Therapist was nice, but speaks very poor English, so was difficult to communicate with. This was meant to be a treat but left me disappointed.