The salon is lovely and my therapist was very friendly and made me feel at ease. It was a mixed experience as the strip wax was unusually painful in some areas and left some bruising. This may have been from not holding the skin taut or simply because my skin is sensitive, but I left the salon feeling a little uneasy and soon returned as there was a lot of residual wax on my legs! Although my therapist was mortified to have hurt me and very apologetic, I would have appreciated some kind of compensation for this less-than-ideal experience.