In all my experiences with Cecilia she has been warm, attentive and very talented. She let's you be creative but also makes sure the result suits you. I appreciate her work and will keep coming back.
I had booked a Men's cut and colour, only to be told on arrival that they only did women's colour.
After some negotiation, it turned out that they did have semi-permanant colours that they could use.
Rob was as helpful as possible, but it was a bit of a process....
They then charged me an additional £33, on top of the £70 that I had prepaid.
There was never an adequate explanation of why it cost over £100.
My most expensive trip to the hairdresser - ever!