I Went In and staff were just sitting chatting behind reception desk and they made a point to finish the conversation before I was spoke to, hairdresser who cut my hair also nipped the back of my neck and it was bleeding, very apologetic but didn’t offer any discount off the price for his error. The guy clearly wasn’t ready for me as his clippers ran out of battery, he never had any of his equipment ready and had to leave our area 3 times to get something he forgot he needed. Normally i would have to get a hairdryer to get the little bits of hair off he back of my neck and out my hair but I wasn’t offered this which I thought was disappointing. The guy was very friendly and chatty but I think little things like being ready for a client would make things a whole lot better and comfortable for someone not having been their before. The cover I had when I was getting my hair cut left the sleeves of my jumper revealed and when the guy was finished I got up and the way he took it off he covered my sleeves and trousers with lots of tiny bits of strands of hair. Clearly a lack of experience, slightly disappointed as my girlfriend highly recommended them.