Really really really - best shampoo ever - best haircut ever! They managed to convince me to cut my hair short and the result was brilliant. Coffee and biscuits in the top. Chapeau!
Worst experience ever. I booked in for half a head of highlights, the therapist who coloured my hair seemed relatively inexperienced. When she put the toner on my hair, she walked away for around 15 mins, when she returned the toner had turned my hair blue. Obviously I was furious and very upset. The manager came over and tried to convince me that it looked nice... I told her I wanted it sorting out. She offered to put lowlights through my hair to try and salvage it. Eventually after about 10 minutes I got an apology off the manager, I never received an apology from the therapist. The therapist did the lowlights in my hair which brought it back to a blue tinged blonde... still not what I asked for or wanted. She offered to do a conditioning treatment on my hair, this never happened. When I came to pay, I expected her to not charge me. Baring in mind she had dyed my hair blue, and I had been in the salon for 5 hours. She told me I had to pay the full amount or she would call the police. I felt completely bullied into paying for a service I didn’t ask her. Appalling service, rude staff, unprofessional salon.