My overall experience was fantastic. I had a wash, cut and blowdry and couldn't be happier with the result. All the staff were very friendly. Jainika (my hairdresser) was fantastic. She was lovely and chatty and my haircut surpassed my expectations. She gave me great advice about what would look good on me and took the time to perfect the blowdry she gave me. I couldn't recommend this place enough-and especially Jainika!