I arrived on time for my appointment but it started 20 minutes late. Unfortunately i)my chosen stylist was running late with a previous client and ii) I had to ask when she would become free. Happily I was given an alternative member of staff and finished at a similar time to that I was expecting.
Always a friendly relaxing service, they listen to what you are trying to achieve and always give professional opinions on what is achievable, managing your expectations without disappointment:)