Honestly I’m in shock how bad my hair looks, can’t believe it considering the reviews. Had my appointment with Kirsty,just to refresh my layers for a holiday and had my hair completely ruined. I was hoping it would feel different after a wash but it looks terrible - I had layers all my life and this time they look wispy, Frizzy, overall terrible. Took less than 5 minutes to cut my hair. Then after blow drying she went to cut my DRY hair as even though I asked for layers, there was none