Arrived for my 11:00 appointment to find the door locked and no one present. Calls to the salon went unanswered. The therapist arrived shortly after, but the start felt disorganised.
The room was cold and didn’t feel very clean. There was no music, so street noise could be heard throughout. Cold water was used during the facial, adding to the discomfort, and no moisturiser was applied after the face mask.
The therapist was pleasant, but overall the experience did not justify the £50 charge.