When I arrived I was greeted by Veronica, who seemed very kind and humble.. she had a look at my hair and instantly knew what the right solution was, she gave me very good enough too, I listened to what she had to say as I've read positive reviews about Veronica so I let her do the job.. I was very pleased with the outcome, even though I may have gone darker but I'm glad that my hair now looks even.. also loved the cut and blow dry.. will definitely recommend this place and I will be returning to get highlights done :)