I was made very welcome, offered tea, and taken for my treatment right on time. The therapist was very pleasant and I felt she took her cue for me about what to discuss, rather than bombarding me with questions about my holidays and what I am doing at the weekend! The treatment was very thorough and there was a good choice of nail varnishes
They were new to TW and didn't have my booking. But they could still do the facial but not the Murad that I had picked as the beautician in at time was not qualified to do it. However I picked another facial and I said wanted refund as cheaper facial. So went in but got less than 60 mins. Was generally nice but came out and they said couldn't refund. Gave me a complimentary bag and 10% off next time. However reduced timings on facial felt like I didn't get enough compensation on error.