I had an appointment for 6pm. I called around 4pm to let them know I needed to cancel/rebook due to unforeseen work circumstances. I was on hold for 13minutes, was hung up on, never called back. On top of that, it was mentioned the clinic closes at 6pm, but that’s when my appointment was for. Very disappointing.
I am annoyed because 20mins out of the 60mins massage treatment that I paid for was time wasted as the therapist was filling a form, typing on her laptop, with all sort of questions which most were not applicable. If I pay for a 60min massage, I expect to have 60min massage. I appreciate there might be a form to fill about medical history but then the form should be given to customer to fill AHEAD of the treatment and not as part of the treatment time.
Also, no towels were provided