Overall the experience was very positive. The therapist was very polite and friendly. The room was clean. The only downside was that when I arrived at the gym there were no signs for the spa , I had to ask one of the gym staff members where it was but there was a therapist waiting for me. Also it isnt really a spa, It is a single room however it is nicely decorated and clean. I had a massage and it was very good. So I was pleased overall and would use their services again