2nd visit here and was not disappointed - I walked out feeling knot-free and de-stressed. The tube strike was on for this visit and all appointments were checked in advance which was good communication. The appointment was a bit late starting but treatment time wasn't so all in all excellent customer service.
I've been coming to Opulence Spa for over a year now and had at least 10 massages. Sadly my usual therapist seems to have left. But all the therapists seem to be trained to a high standard. I suffer from tension in the shoulder area and feel better even three days later. I can highly recommend the spa for massages.
One of the best massages I have ever had. I booked a deep tissue massage (which is what I got) but the therapist also incorporated some Thai massage techniques into the treatment. I hadn't had any experience of Thai massage (it involves the therapist climbing right up onto the table and using their bodyweight; knees as well as elbows) but it was really great. It took the full 1.5 hours I'd booked, and by the end I was thoroughly relaxed all over, and slept better than I have in years that night. My therapist was extremely professional, though friendly, and the treatment room was clean, comfortably lit and very calming.
I should also mention that I had accidentally booked for the wrong day, and the spa were happy for me to reschedule (though I imagine this depends on how busy they are and how much notice you're able to give them).