OPULENCE THAI SPA Reviews

182 DRURY LANE,, LONDON, WC2B 5PP

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Reviews are written by customers after their visit.

4.7
4243 reviews

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Written by our customers, so you know what to expect at each and every venue.
Great massage, staff very nice and professionnal. Quiet and relaxing atmosphere. To do !
The deep tissue massage with Amy was absolutely INCREDIBLE. I will definitely go again, and have nothing but praise for the staff and this venue, as per usual. The only reason I have rated it four stars instead of five, is because there was a miscommunication of some sorts with the booking, which meant that I had one hour instead of the two that I had booked. However, the treatment was still fantastic and the refund of the other hour was quickly paid.
2nd time for the therapeutic massage - I will keep returning for this, it's so so good.
I usually have a great experience at this spa which is the reason I keep coming back, however this time was a bit of a disappointment. I had a new therapist and didn't find her to be as good as the other therapists I've had there. She also only gave me a 45 minute massage even though I had paid for the 60 minute massage. To be fair I did call the spa to complain afterwards, and they explained that they had made a mistake in giving her the times and offered me a complimentary 30 min massage to make up for it. That was great customer service.
I still enjoyed this masssage but preferred the times before when I had Amy who was more friendly and welcoming and made me feel more at ease. The therapist I had this time was too direct with some personal comments and I did not find the massage as beneficial. I did think the stretching elements of the massage were extremely good though.