Best massage I ever had in London. Would recommend to anyone! I'm going again as soon as I can find the time. I was late, but they weren't rude or stressed about it. The only con was the noise from the gym downstairs - not music, but gym staff talking loudly. Did not bother me, because the massage was excellent, but the gym staff should perhaps try to keep it down a little when they are upstairs and people are having treatments in the spa.